Submitting a Return Request

How to submit a refund/return/exchange request

 

Click the 'Refund policy' link at the bottom of our website. Then click the 'Request a Return' link.

1. Log in to your account:

1. In the "Email" field, enter your email address, and then click "Continue".

2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

3. Go back to the online store, and then enter a six-digit verification code.

2. Click the order for which you want to submit the return.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click "Submit request".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.