Politique de remboursement

Return/Exchange/Refund Policy

At Temple13, our mission and commitment is to provide beauty for your senses - smell, touch, sight (ok not taste though, don't eat your scented goodie) - in each product we create. 

A lot of care and love are poured into handcrafting the body and home fragrances that make their way into your places of sanctuary. We want you to get as much out of using your product as we do in making them. 

Having said that, if you’re not 100% satisfied with one of your Temple13 products, we would love to help make that right!

Please contact to us at hello@temple13.com within 14 days of receiving your order and we’ll help get the process started.

In the rare occurrence of your candle arriving damaged during transit, please reach out within 48 hours of receiving your order and include photos with a detailed description in your email so that our team can determine how to best help you.
 
We require proof of purchase to process your request.

NOTE: We are unable to cover any return shipping fees. Discontinued items, discounted items, limited edition release items, or gift cards are final sale and not eligible for returns or exchanges. To be eligible for a return, your item must be unused and in its original packaging. If your return is accepted, we'll send you instructions on how and where to send your package.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Note that we do not accept returns for items damaged through normal wear and tear. Please have a read of your candle care card, included with your order, on how to get the most out of your candle safely. 

Click here to start your return/refund/exchange request.